Surviving the Recession
I remember recently being in the car with a few friends of mine. We were driving back from the East coast of Scotland.
Understanding customer experience - Part 2
Remember the story I told you about my friend who departed company with her bank because of a poor experience? Well that particular institution certainly did not learn from that particular lesson and I doubt that it had systems in place to do just that.
Understanding customer experience - Part 1
We all have our little pet loves and hates when it comes to business, both your own and when you deal as a consumer in others. Mine is companies that do not understand what experience their customers have when they deal (or try to deal) with a particular company.
Liverpool City of Culture– half way in
Way back in January, I talked about how deserved Liverpool was in winning the European City of Culture accolade but that they cannot assume that sales and profitability would increase simply because the city had received this international recognition.
Advice for School leavers
A recent CBI report made interesting reading I thought. They polled 507 businesses on their attitudes to school leavers in the workplace and found that over half were dissatisfied with their literacy and numeracy skills. When I left school in the early 80’s this just didn’t seem to be an issue and I was wondering why that was.
