The key skills needed in a business

I remember when I was 18 and I bought my first motorcycle. My brother rode it home for me as I didn’t know how to ride and I spent the next few hours...

Customer Focus

In my whole working life, despite the fact that I’ve worked for several large companies that were completely different, I’ve only ever had one employer

What business are you in?

I don’t know about you, but I think that there is a side to this recession that’s actually good for business.

The Terminal 5 Debacle - could it have been avoided?

I had a great holiday in Australia last month. We flew in and out of the famous London Heathrow Terminal 5. Walking along the corridors and generally wandering around before our flight...

Deciding how to decide.

An ex boss of mine is now vice president of his organisation’s global marketing and R&D areas. We were talking recently...