http://www.37point5.co.uk/growth-centre/business-tips Sun, 20 May 2012 20:13:55 +0000 http://www.37point5.co.uk/growth-centre/business-tips/surviving-the-recession Mon, 20 Oct 2008 00:00:00 +0000 I remember recently being in the car with a few friends of mine. We were driving back from the East coast of Scotland. http://www.37point5.co.uk/growth-centre/business-tips/surviving-the-recession http://www.37point5.co.uk/growth-centre/business-tips/understanding-customer-experience-part-2 Mon, 13 Oct 2008 00:00:00 +0000 Remember the story I told you about my friend who departed company with her bank because of a poor experience? Well that particular institution certainly did not learn from that particular lesson and I doubt that it had systems in place to do just that. http://www.37point5.co.uk/growth-centre/business-tips/understanding-customer-experience-part-2 http://www.37point5.co.uk/growth-centre/business-tips/understanding-customer-experience-part-1 Mon, 06 Oct 2008 00:00:00 +0000 We all have our little pet loves and hates when it comes to business, both your own and when you deal as a consumer in others.  Mine is companies that do not understand what experience their customers have when they deal (or try to deal) with a particular company. http://www.37point5.co.uk/growth-centre/business-tips/understanding-customer-experience-part-1 http://www.37point5.co.uk/growth-centre/business-tips/liverpool-city-of-culture-half-way-in Mon, 29 Sep 2008 00:00:00 +0000 Way back in January, I talked about how deserved Liverpool was in winning the European City of Culture accolade but that they cannot assume that sales and profitability would increase simply because the city had received this international recognition. http://www.37point5.co.uk/growth-centre/business-tips/liverpool-city-of-culture-half-way-in http://www.37point5.co.uk/growth-centre/business-tips/advice-for-school-leavers Mon, 22 Sep 2008 00:00:00 +0000 A recent CBI report made interesting reading I thought. They polled 507 businesses on their attitudes to school leavers in the workplace and found that over half were dissatisfied with their literacy and numeracy skills. When I left school in the early 80’s this just didn’t seem to be an issue and I was wondering why that was. http://www.37point5.co.uk/growth-centre/business-tips/advice-for-school-leavers http://www.37point5.co.uk/growth-centre/business-tips/the-key-skills-needed-in-a-business Mon, 15 Sep 2008 09:00:56 +0000 I remember when I was 18 and I bought my first motorcycle. My brother rode it home for me as I didn’t know how to ride and I spent the next few hours... http://www.37point5.co.uk/growth-centre/business-tips/the-key-skills-needed-in-a-business http://www.37point5.co.uk/growth-centre/business-tips/customer-focus Mon, 08 Sep 2008 09:00:56 +0000 In my whole working life, despite the fact that I’ve worked for several large companies that were completely different, I’ve only ever had one employer http://www.37point5.co.uk/growth-centre/business-tips/customer-focus http://www.37point5.co.uk/growth-centre/business-tips/what-business-are-you-in Mon, 01 Sep 2008 09:00:57 +0000 I don’t know about you, but I think that there is a side to this recession that’s actually good for business. http://www.37point5.co.uk/growth-centre/business-tips/what-business-are-you-in http://www.37point5.co.uk/growth-centre/business-tips/the-terminal-5-debacle-could-it-have-been-avoided Fri, 22 Aug 2008 16:02:52 +0000 I had a great holiday in Australia last month. We flew in and out of the famous London Heathrow Terminal 5. Walking along the corridors and generally wandering around before our flight... http://www.37point5.co.uk/growth-centre/business-tips/the-terminal-5-debacle-could-it-have-been-avoided http://www.37point5.co.uk/growth-centre/business-tips/deciding-how-to-decide Mon, 28 Jul 2008 19:05:03 +0000 An ex boss of mine is now vice president of his organisation’s global marketing and R&D areas. We were talking recently... http://www.37point5.co.uk/growth-centre/business-tips/deciding-how-to-decide